1. Introduction
At Farabi General Hospital Limited (“Farabi General Hospital,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and patient portal (together, the “Services”). By using our Services, you agree to this Privacy Policy. If you do not agree, please stop using the Services.
2. Data Collected
Personal Information
We may collect:
• Name, phone number, email address, gender, date of birth, address
• Medical and insurance details you provide
• Payment information (only card type and last four digits stored)
• Login credentials for your account
We may also receive information from:
• Third-party login services (e.g., Google, Facebook)
• Healthcare partners and service providers
Automatically Collected Data (Traffic Data)
When you use our Services, we may automatically collect:
• IP address, browser type, and device details
• Pages visited, time spent, and referring sites
• Geolocation (if enabled)
• Cookie and analytics information
3. How We Collect Your Information
We collect information when you:
• Book appointments or search for doctors
• Access your medical records through the portal
• Contact us by email, chat, or contact forms
• Subscribe to newsletters or alerts
• Make payments (via secure third-party providers)
• Use our mobile app or location-enabled browser
4. How We Use Your Information
We use your information to:
• Provide, manage, and improve our healthcare services
• Process appointments, billing, and insurance claims
• Send reminders and updates
• Customize your online experience
• Comply with legal obligations and prevent fraud
• Communicate with you about healthcare resources or promotions (with consent)
5. How We Share Your Information
We may share information with:
• Authorized Farabi staff and contractors
• Healthcare providers you choose to consult
• Insurance companies for eligibility and billing
• Third-party partners for secure hosting, analytics, and advertising (using de-identified data)
• Legal authorities when required by law
We never sell your personal information.
6. Cookies & Tracking
Our website uses cookies to:
• Improve site performance
• Understand visitor activity
• Remember your preferences
You can disable cookies in your browser settings, but some features may not work properly
7. Data Security & Retention
Your information is stored in secure systems with restricted access.
We retain your data as long as your account is active or as required by law.
While we work to protect your information, no system is completely secure. If a breach occurs,
we will notify you as soon as possible.
8. Children’s Privacy
Our Services are not intended for children under 13.
We do not knowingly collect data from children without parental consent. If you believe a child
has provided us with personal information, please contact info@farabihospital.com.
9. Your Data Rights
You may:
• Request a copy of your personal information
• Ask us to correct or delete your data
• Opt out of marketing messages at any time
10. Third Party Websites
Please review their terms before sharing your information.
11. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page, and the “Last
Updated” date will change accordingly.